Over a year ago I bought a second generation Microsoft Zune. I bought the highest capacity available with flash-based storage (8GB), instead of the higher capacity hard drive-based options, because I’ve already broken two like players in my lifetime—a forth generation 40GB Apple iPod and a first generation Creative Zen Vision (no suffix).
This time the problem wasn’t the storage. Last week I broke my 8GB, second generation Microsoft Zune, but this time I could repair the thing myself!
I reI got the tools and replacement glass from rapidrepair.com. Everything (including shipping) cost $45.97. I used RapidRepair’s general disassembly guide and a YouTube video as references for the repair process.
Now I had to remove the battery. I was a bit concerned that the battery flexed a bit when I tried to pry it off, but the Zune still works after my repair, so I can only assume that this was normal. The battery is afixed to the rest of the Zune with an adhesive. I used the safe open tool for the task.
At this point the rapidrepair tutorial became a bit unclear, so I started to poke around to figure out the next step.
Here I pull up the board with the memory chips. Notice how this piece connects with the navigation controls below it. (There is are little “docks” on each component that fit together. This tripped me up the first time, because those to pieces weren’t making contact. I could only turn on the Zune by plugging it into my computer, and then the Zune would start up, shut down, and restart.)
After a bunch of finagling I got the screen and it’s frame out. I’m sure there are very specific clips that I had to simply detach with the safe remove tool, but I didn’t find them all the first time. The inner frame has some week points, so be ginger.
At this point I used Windex and a paper towel to clean up the area on the Zune that the new glass would stick to.
Now everything goes back together in reverse order. I got some dust on the LCD screen, so I sprayed a mist of Windex on a paper towel and gently whipped the surface of the screen. After watching all of the liquid evaporate from the surface of the screen, I put that piece back into place in the Zune.
Make sure to put the memory board back into place before you put in the first screw. If you put in the screw first, not only will the memory board not secured, but the tiny difference in position will prevent that board from communicating with the navigation controls. (I made this mistake…)
Edit, May 23, 2009:
The Rapid Repair glass broke a few weeks after I installed it. More on that here.